Returns & Refunds

Please read our Returns and Refunds policy to learn more.

Returns and Refunds Policy

At tinyme.co.uk we promise that our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of any item within 30 days of receiving it, we’ll be happy for you to return the item for either a replacement item, a refund, or a repair of the item.

As our products are made-to-order, customers will not be eligible for a refund or replacement for:

• errors which occur from a typing error you may have made when ordering;
• defects that are the result of ordinary wear and tear or abnormal use;
• or if you have changed your mind

Our customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed. Nearly all our products are made-to-order, according to your specifications, so we can’t accept returns where the customer has simply changed their mind.

We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again. If you wish to return an item, please email customerservice@tinyme.co.uk or you can phone us on 0800 043 8469 for instructions on how to proceed. If you are eligible for a refund or replacement, we will cover the cost of returning the item where applicable. Typically refunds take up to 2 weeks to be processed once returned products have been received.

Whilst we make every endeavour to get your order to you as quickly as possible, the estimated arrival date is only an estimate and we do not guarantee that your products will arrive on or before that date.

Additionally, under the Consumer Contracts Regulation, where goods have not been personalised, customised and/or made-to-order, the customer is entitled to cancel the order and return the goods for a refund within 14 days of receiving the goods. Please note that nearly all Tinyme products are made-to-order, according to the design, colour, and personalisation selections made by the customer at the time of purchase, and thus excluded from this clause.

At tinyme.co.uk, we promise our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of any item within 30 days of receiving it, we’ll be happy for you to return the item for either a replacement item, a refund or repair of the item. We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again. Where applicable we will cover the cost of returning the item. If you wish to return an item, please contact customer service on 0800 043 8469 or email customerservice@tinyme.co.uk for instructions on how to proceed. Typically refunds take up to 2 weeks to be processed once products have been received.

Customers will not be eligible for a refund or replacement of personalised or customised products:

• where errors occur from a typing error you may have made on the internet;
• for defects that are the result of ordinary wear and tear or abnormal use;
• or if you have changed your mind

Customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed.

Our personalised products are made-to-order according to your specifications, so we can’t accept returns where the customer has simply changed their mind. Where goods have not been personalised or customised for the customer, the customer is entitled to cancel the order and return the goods for refund within 7 working days of delivery. test 1234